Knowledge Hub %sep

Leverage the power of social and collaboration to locate expertise with in the organization and build a knowledge base on the fly; leveraging structured and unstructured knowledge.

Precious time is often lost in searching for information or people who have the answers. Be it a question related to, a product supplied to a Customer, or maintenance of a machine on the shop floor, more often than not; a structured knowledge base is not available. Even if it is documented; it would be distributed over a set of paper manuals and files that take time to locate and peruse.

Overcome these challenges by leveraging Know. Know is a perfect solution for sales teams, Customer service, product support, maintenance teams and helpdesks.

highlights

Improved Organizational Performance through sharing of expertise
Leverage past experience of the organization to be more competitive
Higher Customer satisfaction due to faster turnaround to Product queries
Reward mechanism to encourage collaboration and build a knowledge base
Reduce risk of knowledge drain due to transfers or attrition

Features

Connect people with information and resources they need.
Capture unstructured knowledge on the fly
Build an organizational taxonomy
Codified Document repository
Get insight on topics through articles written by experts

Components

Easily codify & Tag knowledge artifacts
Intuitive Search with refiners
Leverage social networking in the enterprise
Collaborate via forums, videos, blogs, wikis, communities and more
Rewards for contribution

Benefits

Win more business by leveraging knowledge of past wins and losses
Empower people to resolve common issues
Reduce Business continuity risk
Honor Customer SLAs
Improve team productivity

Some of the tools and technologies we have worked with include:

Microsoft® SharePoint
Microsoft® Dynamics CRM
Microsoft® SQL Server

Contact

Leverage the power of social and collaboration to locate expertise with in the organization and build a knowledge base on the fly; leveraging structured and unstructured knowledge.

highlights

Features

Components

Benefits

Some of the tools and technologies we have worked with include:

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Services

Products

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